At our cosmetic store, customer satisfaction is very important to us. We aim to provide high-quality beauty and skincare products. If you are not fully satisfied with your purchase, please review our Refund Policy below.
Refund Eligibility
You may request a refund if:
You received a damaged or defective product
The wrong item was delivered
Your order arrived incomplete or missing items
Refund requests must be submitted within 7 days of receiving your order.
Conditions for Refund
To be eligible for a refund:
The item must be unused and in its original packaging
Proof of purchase or order number is required
Products must not be opened, used, or tampered with due to hygiene and safety reasons
Non-Refundable Items
The following items are not eligible for refunds:
Opened or used cosmetic products
Skincare and beauty products with broken seals
Sale or discounted items
Gift cards and promotional products
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds are processed within 5–7 business days.
Refunds will be issued through the original payment method or store credit.
Shipping Charges
Shipping charges are non-refundable unless the mistake was made by our store.
Customers may be responsible for return shipping costs.
Order Cancellation
Orders can only be canceled before shipment. Once the order has been dispatched, cancellation may not be possible.